Warranty Policy

Second-hand electrical products carry a 6-month Warranty for defects and failings (not caused by your use of the goods) other than those that were present at the time you bought the goods.

Second-hand non-electrical products carry a 7-day Warranty for defects and failings (not caused by your use of the goods) other than those that were present at the time you bought the goods. Please note that. while every attempt is made to sell quality second-hand goods, these goods may not last as long as new goods and will not always be in a perfect condition.

NB: Credits, exchanges or repairs of any item may only be issued if the customer was not aware of the defect at the time of purchase AND once a suitably qualified service centre has confirmed that. a malfunction is a result of a pre-existing defect and not due to customer abuse, misuse, or lightning. damage, which invalidates the Warranty. Merchandise is intended and guaranteed for Household / DIY/ Recreational use only.

We request that you return any out-of-box faulty goods within 7-days of purchase, which will then be. replaced, refunded, or repaired at our cost subject to the following exclusions:

Warranty Policy Exclusions

• Damage caused by a power surge/load shedding is not covered by the Warranty.
• Any physical alteration to goods purchased will invalidate the Warranty, this includes:
  • changing the power cord or factory-fitted plug; and
  • viruses and/or malware transferred inadvertently to personal computers, laptops, or mobile devices voids the Warranty on the product.
• You must follow any instructions for safe and proper use given by the staff member or accompanying the goods.
• Consumables like bulbs, batteries, guitar strings, lamp bulbs, turntable needles, etc. are not guaranteed.
• Insect infestation and/or water damage voids the Warranty.
• Rechargeable batteries that form part of secondhand portable products such as laptops and audio devices are guaranteed for 7 days, providing the supplied use and care instructions are followed. Such devices should typically be recharged immediately after use and should not be stored with the battery in a discharged state.
• Sporting goods are sold in their specific condition and because we cannot test these, they can only be guaranteed for 24 hours. Please inspect these thoroughly before purchasing.
• If there is a problem with original pre-installed software, console game discs or DVD’s you need to notify us within 24 hours of purchase that you will return the item.
• DVD players must be used to play original discs only. No ‘read error’ Warranty claims will be entertained. for user-recorded discs.
• Car sound and vision equipment are only guaranteed if installed by a qualified VAT-registered installation company.
• Petrol motors (lawnmowers, quad bikes, generators, chainsaws) must be started up in the store and are guaranteed for 24 hours.
• Gas appliances.

For detailed warranty policies on Doogee phones, please visit www.doogee.co.za.

Please retain your till slip to validate your Warranty.

Brand New products carry a minimum of a 12-month Warranty.

NB: Credits, exchanges or repairs of any item may only be issued once a suitably qualified service centre has confirmed that a malfunction is a result of a pre-existing defect and not due to customer abuse, misuse or lightning damage, which invalidates the Warranty. Merchandise is intended and guaranteed for Household / DIY / Recreational use only.

We request that you return any out-of-box faulty goods within 7-days of purchase, which will then be replaced, refunded or repaired at our cost subject to the following exclusions:

Warranty Policy Exclusions

• Damage caused by a power surge/load shedding is not covered by the Warranty.
• Any physical alteration to goods purchased will invalidate the Warranty, this includes:
  • changing the power cord or factory-fitted plug; and
  • viruses and/or malware transferred inadvertently to personal computers, laptops, or mobile devices voids the Warranty on the product.
• You must follow any instructions for safe and proper use given by the staff member or accompanying the goods.
• Consumables like bulbs, batteries, guitar strings, lamp bulbs, turntable needles, etc. are not guaranteed.
• Insect infestation and/or water damage voids the Warranty.
• Rechargeable batteries that form part of BRAND NEW portable products such as laptops and audio devices are guaranteed for 6 months, providing the supplied use and care instructions are followed. Such devices should typically be recharged immediately after use and should not be stored with the battery in a discharged state.
• If there is a problem with original pre-installed software you need to notify us within 24 hours of purchase that you will return the item.
• Amplifiers and speakers must be used with appropriately matched equipment only (speak to your salesperson for a complete list of which amplifiers suit which speakers). If speakers are purchased without a correctly paired amplifier from the store at the same time, the speakers’ warranty will be voided.
• Car sound and vision equipment are only guaranteed if installed by a qualified VAT-registered installation company.

For detailed warranty policies on Doogee phones, please visit www.doogee.co.za.

Please retain your till slip to validate your Warranty